What is the warranty on Blue Sky Network equipment?
We understand good customer service, and so our warranty policy is simple and straight-forward. If something breaks within the warranty period, we will replace it as soon as possible.

Each piece of Blue Sky Network Equipment has its own warranty period:

What do I do if I have an equipment problem, including returns?
First, we will need to determine the cause of the problem. Please call our technical support department for assistance. It is always helpful to be near the product and have the product turned on when the support call is made.

In the event that the equipment will need to be returned to BSN, you will need a Return Authorization Number (RAN). This number should be included with all correspondence and be prominently displayed on the outside of the box when shipping back to BSN. A packing list must be provided as well.

If equipment is covered by warranty and the product has not been physically harmed, there will be no charge for the repairs. If the product is out of warranty, then the service department will evaluate the issue and contact you regarding costs to service the equipment. There is a flat lab charge of $150 to evaluate the repair requirement. This amount will be applied to the ultimate cost of any repairs. Payment for repairs will generally be required in advance of return shipment.